Refund policy
Refund Policy
Manufacturer Sales Model
UniShim® products are sold exclusively through authorized distributors and retail partners.
Unishim.com does not process retail transactions, accept payments, or fulfill consumer orders.
Returns & Refunds
All returns, exchanges, refunds, shipping claims, and order disputes must be handled directly with the distributor or retailer from whom the product was purchased.
UniShim® does not:
- Process direct consumer returns
- Issue retail refunds
- Accept returned merchandise from end users
- Determine distributor refund approvals
Please contact the seller listed on your purchase receipt or invoice for assistance.
Distributor Policy Control
Each authorized distributor or retailer establishes its own policies regarding:
- Return eligibility
- Time limits
- Product condition requirements
- Restocking fees
- Refund methods
- Shipping charges
Return approvals, refund amounts, and processing timelines are determined solely by the selling distributor.
UniShim® does not control, administer, or override distributor policies.
Warranty & Product Concerns
If you believe a UniShim® product is defective, damaged, or improperly packaged:
- Contact the distributor where the product was purchased.
- Follow that distributor’s published return or warranty procedure.
For technical support, installation guidance, or product specifications, you may contact UniShim® directly:
Contact us through our Unishim.com Contact Form
See installation tutorials and instructions at Unishim.com
Technical support does not constitute authorization for return or refund.
Limitation of Responsibility
UniShim® is not responsible for:
- Distributor return policy decisions
- Processing delays
- Shipping carrier damage claims
- Lost shipments
- Restocking fees
- Refund determinations
All sales transactions occur between the purchaser and the selling distributor.
Policy Updates
UniShim® reserves the right to update product specifications, packaging, or documentation without notice.